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smtx
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Message 1 of 4
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Solved!

NO SOUND

HP PAVILION X360 CONVERTIBLE
Microsoft Windows 10 (64-bit)

SOUND PROBLEM.  I CAN HEAR SOUND WHEN I CLICK ON THE SPEAKER ICON AND THAT'S IT.  I CANNOT HEAR ANY OF THE NEWS CLIPS ON THE INTERNET, FB, AND OTHER WEBSITES WHERE THERE IS A VIDEO AND SOUND.  THE SOUND ICONS ARE ON FOR ALL OF THE ABOVE.  THANKS

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HP Support Agent
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Message 2 of 4
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Solved!

NO SOUND

@smtx

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I understand that there is no audio when you are watching videos online.

 

I could help.

 

Are you able to play a music file or movies directly from your Notebook?

 

May I know since when are you facing this issue? Have you tried using different browsers?

 

Please provide me with the Product Number of your Notebook.

 

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

 

Thank you. 🙂

KrazyToad
I Am An HP Employee

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vesuvi
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Message 3 of 4
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Solved!

NO SOUND

I found a fix:

 

  1. Click the windows start button and type "Device Manager" and open it
  2. Scroll down to "System Devices"
  3. Disable "Intel (R) Smart Sound Technology (Intel (R) SST) OED"

Try it and see if it works. It worked on my HP Envy x360 aq-105dx from early 2017.

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Veliko
Level 3
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Message 4 of 4
785
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Solved!

NO SOUND

SOLVED: Beats Control Panel missing after a Windows Update.

This is for ANY HP PC that had BEATS installed but no audio after a MS Update..

1) From the HP website, download and install this driver: http://ftp.hp.com/pub/softpaq/sp59501-60000/sp59654.exe

2) Reboot you PC. The Beats Control Panel will appear on the Taskbar after rebooting.

3) Right click the “b” logo and “Open audio control panel”

4) Put a checkmark in the “Speakers/HP”

5) If this worked for you, give me a thumbs up and share this solution with others

If this solution has worked mark Reply 'Accept as Solution'

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