NO Speaker or Headphone connected

[yodit]

 Hi all

I am having a problem with the speaker it displays no speaker or headphone connected. it shows the speaker icon with big red x. IT difficult to use the PC with no audio.

the recording and the speaker both says, “No audio device is installed “but I have using it over a year

The although think is when I CONNECTED WITH THE TV BY USING HDMI CABLE  WORKS

 steps I tried to fix: -

1) updated and then uninstalled after installed audio driver sp72094.exe AND sp6961.exe from HP audio driver’s website

2) Earphone and then PC Speakers plugged if the audio works but NO I also troubleshooted but NO

3)followed all HP SUPPORT assistant virtual agent BETA version but it doesn't work

4) installed on USB HP PC HARDWARE Diagnostics UEFI 6.1.0.0 Rev.A AND booted F2 on the audio say can't diagnose afterward I have done full Diagnostic but noting came up

TROUBLESHOOT DETAILS

Version:1.0 StartHTML:000000262 EndHTML:000015869 StartFragment:000002068 EndFragment:000015821 StartSelection:000002068 EndSelection:000015762 SourceURL:file:///C:/Users/yodit/AppData/Local/ElevatedDiagnostics/2550435360/2018071221.000/ResultReport.xml

Playing Audio

Publisher details

Issues found

The speaker, headset or headphone is unplugged

The speaker, headset or headphone is unplugged

An audio device must be plugged in to play or record sound.

Not fixed

Plug in the speaker, headset or headphone

Informational

Check audio device

Check audio device

There might be a problem with your audio device.

Detected

Potential issues that were checked

One or more audio service isn't running

One or more audio service isn't running

Both the Windows Audio and the Windows Audio End Point Builder services must be running for audio to work correctly. At least one of these services isn't running.

Issue not present

 

Audio device is disabled

Audio device is disabled

The audio device you selected is currently turned off in Windows.

Issue not present

 

Your PC must be restarted

Your PC must be restarted

Issue not present

 

Hardware changes might not have been detected

Hardware changes might not have been detected

Issue not present

 

Issues found

Detection details

6

The speaker, headset or headphone is unplugged

Not fixed

An audio device must be plugged in to play or record sound.

Plug in the speaker, headset or headphone

Informational

The audio peripheral doesn't appear to be plugged in. Check the connection.

  Check audio device

Detected

There might be a problem with your audio device.

 

Potential issues that were checked

Detection details

  One or more audio service isn't running

Issue not present

 

Both the Windows Audio and the Windows Audio End Point Builder services must be running for audio to work correctly. At least one of these services isn't running.

 

6

Audio device is disabled

Issue not present

 

The audio device you selected is currently turned off in Windows.

Device state

State information about the audio device. State: Unplugged Status code: 8 Help link: https://msdn.microsoft.com/en-us/library/aa363230(VS.85).aspx

  Hardware changes might not have been detected

Issue not present

Please if anyone have any idea on how to fix this issue please don't hesitate to reply.

Thanks for all you help. I appreciate it.

[Jeet_singh]

@yodit,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you have audio issues with your HP laptop. Don't worry we'll work together to help you find a solution.

Splendid effort and fabulous description of the issue before posting. Kudos to you on that score.  You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you. 

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?

Did you try to update the Bios?

Have you tried to do a windows update or HPSA update?

In the meantime, let's try these steps here: 

Perform a Hard reset on the notebook: 

To perform a power reset on a laptop with a removable battery, use the following steps:
Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
Remove the battery from the battery compartment.
With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.
Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are re-connected.

Your laptop has been reset. After a power reset, it is a good idea to run Windows Update and HP Support Assistant to update all device drivers. See Updating Drivers and Software with Windows Update (Windows 10, 😎 and Using HP Support Assistant (Windows 10, 8, 7) for more information.

To update the driver with Windows Update:

1. Connect the computer to the internet.
2. Click on Start.
3. Select Settings.
4. Select Update & security.
5. Select Windows Updates.
6. Select Check for updates.
7. Windows Update will download and install the drivers automatically.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant. Once done, restart the computer.

If the issue persists, let's uninstall the audio drivers from device manager.

Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Then check the box delete the software for this device.

Now update the Bios, Chipset and Audio card drivers from HP support website, using this link.

If the issue persists, then go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Realtek High definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High definition Audio.
At the prompt to reboot, click Yes.

If the issue still persists try the steps recommended below.

Is the loudness equalization off? If not, please:
Right, click the speaker icon
select 'Playback Devices'. 
Highlight the default device
Click Properties
Click Enhancements tab
Next to 'Loudness Equalization' take out the check mark in the box.
Click Apply
Click OK

If the issue still persists uninstall the audio driver from device manager and install the drivers using HP recovery manager.

Refer this article to know how to restore drivers using HP recovery manager.

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.