• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-17-2024 04:12 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I lost all sound on my HP laptop, it's an older ENVY dv6 with Beats Audio serial #2CE2370FVR, HP Support says it's retired and no longer supported. Control panel does not recognize any audio devices. I need a driver and a way to restore sound. Please help this laptop has served me well over the years and I'm not ready to give up on it. Thank you.

1 REPLY 1

‎07-17-2024 06:23 AM

HP Recommended

Your notebook was not supported by HP for W10 and there are no W10 drivers for it.

 

The IDT audio not working is a common occurrence with the dv6/dv7 model series and W10.

 

On some dv6/dv7 models, installing this W10 IDT audio driver from a newer model notebook and restarting the PC gets the sound to work.

 

IDT High-Definition (HD) Audio Driver

 

6.10.6492.0

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe 

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.