Need help fixing the sound quality of my new HP Victus Laptop

[prahalagu]

Hi, I just purchased a new HP Victus Laptop that came pre loaded with Windows 11 and everything is great except for the sound quality. Regardless of what headphones I use, they just end up sounding like cheap knock off earphones when connected to this laptop. They sound just fine on other devices, I have checked and compared multiple times.

Apparently this is a common issue with Windows 11 HP laptops based on the google results I got but I haven’t come across any solid solutions.

Can someone please help me out? I tried reaching out to support but they were useless.

[Raj_05]

Hi @prahalagu,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Improving sound quality on your HP Victus laptop can involve several steps and adjustments. Here's a guide to help you enhance the audio experience:

Update Audio Drivers:

• Outdated audio drivers can often result in poor sound quality. Ensure you have the latest audio drivers installed. You can usually find them on the HP support website for your specific laptop model.

Windows Sound Settings:

• Right-click the speaker icon in the taskbar and select "Open Sound settings."
• Under "Output," choose your laptop's audio device and click on "Device properties."
• Check the "Spatial sound" settings and try different options like "Windows Sonic for Headphones" or "Dolby Atmos for Headphones" to see if they improve the sound quality.

Equalizer Settings:

• Many audio drivers come with an equalizer. Open your audio settings, find the equalizer, and experiment with different presets or manually adjust the sliders to enhance audio quality according to your preferences.

Enhancements:

• In the same "Device properties" window mentioned earlier, navigate to the "Enhancements" tab.
• Enable enhancements like "Loudness Equalization," "Bass Boost," or "Virtual Surround" if available. These can make a noticeable difference in sound quality.

External Speakers or Headphones:

• If you're not satisfied with the laptop's built-in speakers, consider investing in external speakers or high-quality headphones. These can significantly improve audio quality.

Remove Audio Interference:

• Ensure that there are no physical obstructions or interference sources (like wireless routers) near the laptop speakers. These can sometimes distort sound quality.

Software Updates:

• Keep your operating system and audio-related software up to date to ensure compatibility and optimal performance.

HP Audio Control (Bang & Olufsen):

• Some HP laptops come with the HP Audio Control app, which provides additional sound customization options. Check if your laptop has this app installed and explore its settings.

Check for Loose Connections:

• If you're using external speakers or headphones, make sure all cables and connections are secure. Loose connections can lead to sound issues.

Background Applications:

• Close unnecessary background applications that may be using your laptop's resources, as they can affect sound performance.

Test with Different Media:

• Try different audio and video files to see if the sound quality issues persist across various types of content. Sometimes, the source file may be the problem.

Remember that sound quality can also be subjective, so what sounds good to one person may not be the same for another. Adjust the settings according to your preferences and the type of content you're enjoying on your laptop.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support