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‎05-20-2020 01:48 PM

HP Recommended
Product: Pavilion Laptop 15-cw1xxx
Operating System: Microsoft Windows 10 (64-bit)

I have a new HP Laptop Product number: 7MP82UA#ABA. I purchased the computer to run Band-in-a-Box (a professional music arranger software package). The PC came with Windows 10 v. 1809 installed, along with the Realtek High Definition Audio Driver 6.0.1.8597. Using Windows Update, I updated the PC to Windows 10 v. 1909. I installed Band-in-a-Box, and the sound, played through a high end instrument amplifier, was wonderful. However, when Windows Update automatically installed the new Realtek Audio Driver 6.0.8799.1, the program's sound output TOTALLY degraded. Can I safely re-install the driver meant for v 1809? And, if so, how do I halt future updates of this driver?

1 REPLY 1

‎05-31-2020 01:21 PM

HP Recommended

@River_City_Ken Welcome to HP Community!

 

I understand that the new audio drivers are not working properly.

 

You can install the old driver.

 

Please refer to the below link to disable the driver's update.

 

https://support.hp.com/th-en/document/c03330139

 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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