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New RealRek driver kills Band-in-a-Box

HP Recommended
Pavilion Laptop 15-cw1xxx
Microsoft Windows 10 (64-bit)

I have a new HP Laptop Product number: 7MP82UA#ABA. I purchased the computer to run Band-in-a-Box (a professional music arranger software package). The PC came with Windows 10 v. 1809 installed, along with the Realtek High Definition Audio Driver Using Windows Update, I updated the PC to Windows 10 v. 1909. I installed Band-in-a-Box, and the sound, played through a high end instrument amplifier, was wonderful. However, when Windows Update automatically installed the new Realtek Audio Driver 6.0.8799.1, the program's sound output TOTALLY degraded. Can I safely re-install the driver meant for v 1809? And, if so, how do I halt future updates of this driver?

HP Support Agent
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Message 2 of 2
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@River_City_Ken Welcome to HP Community!


I understand that the new audio drivers are not working properly.


You can install the old driver.


Please refer to the below link to disable the driver's update.


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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