• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎01-02-2026 05:49 AM

HP Recommended

When i go to click the speaker icon there is a cross on it and a message that says No Audio Device is Installed. How do I get them back.

Reply
1 REPLY 1

‎01-04-2026 05:22 AM

HP Recommended

Hi @Mervyn47 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

I understand how frustrating it must feel to see the speaker icon crossed out and be greeted with “No Audio Device is Installed.” Let’s carefully walk through steps to bring the sound back on your Envy laptop. 

 

Thank you for checking this already—it helps us focus on the right direction.

 

Step 1: Run Diagnose & Fix in HP App

  1. Open the HP App from the Start menu.
  2. Select Support.
  3. Choose Diagnose & Fix.
  4. Run the scan and follow the instructions provided. This tool automatically checks for missing drivers or configuration issues.

 

Step 2: Check Device Manager

  1. Press Windows + X and select Device Manager.
  2. Expand Sound, video and game controllers.
    • If you see your audio device listed, right-click and choose Update driver.
    • If it shows a yellow warning or is missing, proceed to reinstall.

 

Step 3: Reinstall Audio Driver

  1. Go to the official HP Software and Driver Downloads page:
    HP Software and Driver Downloads
  2. Enter your Envy laptop model number.
  3. Download and install the latest Audio driver available for Windows.
  4. Restart the laptop after installation.

 

Step 4: Check Windows Audio Settings

  1. Right-click the speaker icon in the taskbar and select Sound settings.
  2. Under Output, ensure the correct audio device is selected.
  3. If none appear, click Add device and let Windows search for available hardware.

 

Step 5: Windows Audio Service

  1. Press Windows + R, type services.msc, and press Enter.
  2. Locate Windows Audio in the list.
  3. Ensure the service is set to Running and Automatic. If not, right-click and select Start.

 

These steps should help restore your audio device. Once the driver and service are back in place, you should hear that reassuring chime again when Windows starts. 

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.