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‎07-17-2022 04:10 AM

HP Recommended
Product: OMEN Laptop - 15-ek0503na
Operating System: Microsoft Windows 11

Ok Audio stopped working with "No Audio Device is Installed" and looked at a few of the posts and followed the sugested fixes with no effect.

re installed the drivers sp112265.exe  and followed https://support.hp.com/us-en/document/ish_3913422-3266884-16.  Well followed it until it is asking do do a Windows reinstall or recovery. 

I can fix it by plugging in a USB to Headphone adapter - I then get sound over the head phones.

Just dont want to reinstall Windows it will be such a hassle and wondering whether the Audio/SD card board is at fault? 

This is what my device manager looks like at the moment - after deleting the audio hardware and actioning looking for hardware changes.  One of the devices obviously not reconised now as audio. 

DavecV_0-1658052413847.png

 

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1 ACCEPTED SOLUTION

Accepted Solutions

‎07-17-2022 04:52 AM

HP Recommended

hi

sorry i see :

Product: OMEN Laptop - 15-ek0503na
Operating System: Microsoft Windows 11
but  here
your problem would not be related to a windows 11 update?
in this case
drivers sp112265.exe

Operating systems:

Windows 10 version 2004 (64-bit)

if so, maybe that's why it doesn't work anymore.

 

try this one

https://ftp.hp.com/pub/softpaq/sp131501-132000/sp131797.exe 

https://ftp.ext.hp.com/pub/softpaq/sp131501-132000/sp131797.html

but a high probability of failure
I don't know if I can find better

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11 REPLIES 11

‎07-17-2022 04:52 AM

HP Recommended

hi

sorry i see :

Product: OMEN Laptop - 15-ek0503na
Operating System: Microsoft Windows 11
but  here
your problem would not be related to a windows 11 update?
in this case
drivers sp112265.exe

Operating systems:

Windows 10 version 2004 (64-bit)

if so, maybe that's why it doesn't work anymore.

 

try this one

https://ftp.hp.com/pub/softpaq/sp131501-132000/sp131797.exe 

https://ftp.ext.hp.com/pub/softpaq/sp131501-132000/sp131797.html

but a high probability of failure
I don't know if I can find better

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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‎07-18-2022 01:59 PM - edited ‎07-18-2022 02:48 PM

HP Recommended

Hi - I switched over to windows 11 several months ago - audio has been working fine until two days ago when it just stopped.  However after installing your driver sugestion I now see the following and the sound works even though there appeats to still be an error on the "Intel High Definition Audio"

DavecV_0-1658177096931.png

 

So Thanks!

 

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‎07-19-2022 02:19 AM

HP Recommended

hi @DavecV 

intel audio driver must be associated with intel graphics driver
for HDMI sound
But may not be useful since you have the NVidia driver and card
You can test this one

 

Intel High-Definition (HD) Graphics Driver

30.0.101.1029 Rev.A662.1 MBMar 8, 2022Download

it comes from this series

https://support.hp.com/us-en/product/omen-15.6-inch-gaming-laptop-pc-15-ek1000/2100045552

same processor as you here

https://support.hp.com/us-en/product/omen-15.6-inch-gaming-laptop-pc-15-ek1000/2100045552/model/2100...

 

 

 

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‎07-19-2022 02:01 PM

HP Recommended

Now device manager shows everything working, however there is not sound.

Windows audio trouble shooter shows no problems 

HP assist Audio trouble shooter shows no problems.

NOTE the nividia sound is output through the HDMI port. 

DavecV_0-1658260887182.png

 

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‎07-20-2022 02:24 AM

HP Recommended

I had understood that it worked just before with the installation of realtek?
If I understand you are telling me that the audio is configured on nvidia audio?
open audio settings and select realtek default if not

hauts parleurs.gif

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‎07-20-2022 04:13 AM

HP Recommended

Hi - Sorry for confusion - the NIVIDIA gaming sound is output through the HDMI  normal apps and browsers through realteck so settings looks like this. Which all looks normal apart from the fact no sound is coming out of the speakers.

DavecV_0-1658311936208.png

 

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‎07-20-2022 05:34 AM

HP Recommended

hi

ok but

"However after installing your driver sugestion I now see the following and the sound works even  "

here, did you say it works?
from the moment you installed the intel, it no longer worked, or something else?

if you click on test, do you see the bar move?

 

" the NIVIDIA gaming sound is output through the HDMI normal apps  "

I don't understand exactly, but you shouldn't use NVIdia

is it like this?

Capture d’écran 2022-07-20 133039.png

Capture d’écran 2022-07-20 133328.png

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‎07-20-2022 08:03 AM

HP Recommended

Hi - Sorry we are getting confused.

Nividia is NOT being used - only used for gaming and is output via the HDMI

 

Output of Sound for APPs System and browsers is via Realtek

 

Originally above both Intel and Realtek disabled  NO SOUND - was using Audio sp112265

Applied sp131797 (Win 11 sound) and realtek started working SOUND AVAILABLE

Applied sp138722 (Intel) device became available and NO SOUND

Sound Output in Setting is

DavecV_0-1658325641076.png

INTEL DRIVERS ARE

DavecV_1-1658325722219.png

Realtek Drivers are

DavecV_2-1658325791017.png

 

Thanks for your help

 

 

 

 

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‎07-20-2022 08:11 AM - edited ‎07-20-2022 08:14 AM

HP Recommended

Sorry, not easy with the translation system

ok try installe this one now

https://support.hp.com/us-en/drivers/selfservice/omen-15.6-inch-gaming-laptop-pc-15-ek1000/210004555...

 

Realtek High-Definition (HD) Audio Driver

6.0.9147.1 Rev.A528.7 MBSep 7, 2021Download

 

 

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