• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-28-2024 07:19 PM

HP Recommended
Product: HP Spectre x360 13.5 inch 2-in-1 Laptop PC 14-ef0000 (3Y842AV)

Hi there,

After installing the latest updates from Windows 11, I completely lost the Audio Device; I've tried all available solutions but in vain. I'm unable to add legacy hardware; whenever I choose a driver, the machine freezes and restarts again.

I tried to restore the previous Windows version and fix problems without resetting the PC, but nothing worked.

Any idea how to solve this problem?

6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-28-2024 09:13 PM

HP Recommended

Download the driver > unpack it into a folder with an unpacker like 7-Zip > in the Device Manager >Intel High Definition DSP > Update driver > Browse my computer for drivers > Browse button and select the folder with extracted files from the CAB file > OK > Next > Close
Sometimes a restart is necessary afterwards.

View solution in original post

2 people found this reply helpful
Was this reply helpful? Yes No
16 REPLIES 16

‎08-28-2024 07:26 PM

HP Recommended

This is the May 2023 audio drive for your system

 

https://ftp.hp.com/pub/softpaq/sp146501-147000/sp146900.exe

 

I'm not sure what happened. If that driver doesn't work you might be better off doing a cloudy restore

All your software is here

 

HP Cloud Recovery Tool (Windows 10 and 11)

The HP Cloud Recovery Tool is an application developed by HP.  It enables customers to access a digital download of their recovery media and create a bootable USB drive (Minimum 32GB) to recover their units back to factory status.

Download tool here  Microsoft Store

For further information about this tool, click on the following link.

Learn more

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No

‎08-28-2024 07:32 PM

HP Recommended

Hi BeemerBiker,

Thanks for your reply.

I've already tried this several times, but it hasn't worked!

Actually, it seems I don't have a driver issue, but more like the OS is not seeing my the sound device (sound card).

I've tried restoring the BIOS to default, but it didn't work either!

Was this reply helpful? Yes No

‎08-28-2024 07:36 PM

HP Recommended

HaniFarrag_1-1724895331568.png

HaniFarrag_2-1724895365282.png

 

Was this reply helpful? Yes No

‎08-28-2024 08:02 PM

HP Recommended

The missing driver is part of the Intel graphics driver. Alternatively, you can also search for it individually. Tell us the hardware IDs, which can be found under Details in your screenshot.

Was this reply helpful? Yes No

‎08-28-2024 08:10 PM

HP Recommended

Hi Lacks,

Thanks for your reply.

I don't think it relates to the Intel graphics driver. The issue is not related to drivers at all.

It seems that the OS can't identify the sound device although it appears on Device Manager as "Intel High  Definition DSP"; but the status is: 

The drivers for this device are not installed. (Code 28)

There are no compatible drivers for this device.

To find a driver for this device, click Update Driver.

 

I've tried update, disable & uninstall.

Was this reply helpful? Yes No

‎08-28-2024 08:20 PM

HP Recommended


Intel also has a support assistant for drivers

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No

‎08-28-2024 08:20 PM - edited ‎08-28-2024 08:22 PM

HP Recommended

Yes, I suspect that this is the Intel counterpart for the AMD Audio CoProcessor.

Was this reply helpful? Yes No

‎08-28-2024 08:23 PM

HP Recommended

I've also tried the Intel support, didn't work. 

Was this reply helpful? Yes No

‎08-28-2024 08:25 PM

HP Recommended

Can you please explain how is this related? As I don't hasn't any AMD processors. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.