No Audio Output Device Installed

[Lozatron86]

I am having issues with my laptop computer.

My device is saying that I have no Audio Output Installed.

I have tried BIOS updates, system restore as well.

I need some help as I have work to do which requires sound

Thank you

Laura

[iomare]

Hi,

Can you provide the exact model or product number (not serial) of your notebook for further help. Here is link to support page showing how to find it:

https://support.hp.com/us-en/document/c00033108

let me know,

David

[Lozatron86]

Hi David,

My model number is an HP Pavillion Laptop 14-bk0xx

Thank You for replying

Laura

[iomare]

You're welcome Laura.

Have you tried installing this driver?

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-14-bk000-laptop-pc/15551385/s...

David

[Lozatron86]

Hi David,

Yes, I have and unfortunately it is not successful

Thank You, do you have any other suggestions?

Laura

[slim26none910]

little red x in my bottom right corner on speaker icon

wont play any sound since windows 10 update 

please help asap

[Lozatron86]

I have the same

[iomare]

Hi,

Can you post a capture of your Device Manager screen with audio Tabs open (right-click  on Start and click on Device Manager

Example:

Device Manager

Also take a look at this support page for audio issues:

https://support.hp.com/us-en/topic/diagnostics?category=computing&issue=sound-issues

Let me know.

[Lozatron86]

I have gone onto Device Manager and there is no sound device tab unfortunately.

Laura

[slim26none910]

is did not work for me tho i might have a diff situation