No Audio Output Device is Installed

[Corinne123]

Hi folks, today i cloned the Toshiba HDD to an Acronis SSD, everything works perfectly except that I have lost the audio and get the above message, I have downloaded both the audio drivers listed on the HP Support site, but both result in saying that it is not compatible with the installed hardware, the audio trouble shooter provides no answers, and neither does the HP Virtual assistant. Does anyone have a solution?

[Riddle_Decipher]

@Corinne123 Welcome to HP Community!

here's what you need to know:

Audio devices might need to be disconnected from the computer during the troubleshooting process.

   CAUTION:

Always follow manufacturer instructions for disconnecting USB devices from the computer. Some USB devices must be turned off and/or ejected before they are disconnected from the computer. Some other USB devices support the Windows Safely Remove Hardware feature.

Make sure Windows can produce sound from the speakers before using this article. If the computer cannot play sound from the speakers, choose one of the HP support documents below to resolve that issue:

The best way to do that is using the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

P.S: Welcome to HP Community!

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