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‎11-28-2019 10:54 AM

HP Recommended
Product: HP 17-x101na
Operating System: Microsoft Windows 10 (64-bit)

Hi there,

 

The audio from my laptop ( HP 17-x101na  using Windows 10) has disappeared and after trying numerous advices I found on online forums I am still stuck with the same issue. It all happened today after the laptop restarted itself, I have not made any software changes prior to that. The HP Support Assistant is showing me all updates are installed and up-to-date and I can't seem to make the Intel Support Assistant work so I could check all the drivers' updates on there.
I have checked the sound is working via the route of booting and F2 Bios sound test .
Does anyone have any ideas what else I could try to make it work again?

Many thanks

1 REPLY 1

‎11-28-2019 12:15 PM

HP Recommended

@CorneliaT 

 

There is no new driver on its support page. Please try the following Audio software

 

   https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97080.exe 

 

Regards.

BH
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