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HP Recommended
HP EliteBook x360 1030 G4 Notebook PC
Microsoft Windows 11

In sound settings there is no audio output.

coralbubble_1-1747546909863.png

 

When checking device manager, under "audio inputs and outputs" there is no speaker - only the microphone array is detected.

coralbubble_0-1747546866046.png

in device manager under sound, video and game controllers, the realtek audio is present 

coralbubble_2-1747547067598.png

I uninstalled this driver and reinstalled it after downloading the latest audio driver package - SP154106.exe

coralbubble_3-1747547141002.png

the windows 11 audio troubleshooter was unable to determine any issues.

 

windows 11 driver updates:

coralbubble_4-1747547477821.png

 

 

This does seem to be a common issue for different HP devices.

 

What is the root cause for this issue and what is the solution?

 

kind regards

Coralbubble

 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi, problem solved, the onboard speakers had been disabled in BIOS settings. Thanks ChatGPT for outlining this as a possible cause.  

View solution in original post

2 REPLIES 2
HP Recommended

Further information ;  this post here : Solved: Re: No Audio Output/Driver for HP Pavilion x360 Laptop - HP Support Community - 8685966  suggested an intel smart sound audio device issue --- which, if it was an issue would display a yellow exclamation icon -- in my case, this was NOT the case --- so the root issue is possibly something else...

 

coralbubble_0-1747548969231.png

 

coralbubble_1-1747549190766.png

 

 

HP Recommended

Hi, problem solved, the onboard speakers had been disabled in BIOS settings. Thanks ChatGPT for outlining this as a possible cause.  

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