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‎11-14-2025 11:18 AM

HP Recommended

No audio is coming from the speakers using Test.  Device is present and using current Realtek drivers 6.0.9844.1

System is Win 11 25H2.  Tried removing device, restarting and device was readded.    Still no sound.  Help.

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2 REPLIES 2

‎11-17-2025 08:26 AM

HP Recommended

Hi @wgt50,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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‎11-18-2025 07:13 AM

HP Recommended

Hi Kurol_Kenshi,

 

Apologies for not including that before.  Laptop is

HP ProBook 465 16 inch G11 Notebook PC (901H2AV)

 

Regards

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