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‎04-18-2023 01:24 PM

HP Recommended
Product: HP ENVY - 17m-ce0013dx
Operating System: Microsoft Windows 11

I had a blue screen of death on my laptop. I rebuilt the Windows 11 installation. Everything works except I have no audio output device. I have tried installing the drivers and all the diagnostics pass. But no audio and no output device.

Category:
1 REPLY 1

‎04-18-2023 01:54 PM

HP Recommended

@BobBryan 

 

No drivers for Windows 11 on it homepage

 

                  https://support.hp.com/us-en/drivers/selfservice/hp-envy-17m-bw0000-laptop-pc/20283133/model/2191084...

 

Please try to  perform a clean install Audio software/driver, this should help.


    (a) Download the following driver and save on your computer,
             https://ftp.hp.com/pub/softpaq/sp107001-107500/sp107433.exe

    (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
    (c) Right click downloaded file and select Run as administrator,
    (d) Reboot again.


Regards.

BH
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