No Audio device installed

[ed-higgs]

All, i am having a driver issue (i believe) with my HP Pavilion laptop, I have ran a test via the F2 function on start up and the speakers work. but i cannot set an audio output due to one not being available. by the speaker icon i have the message "No audio device is installed" 

i have been through device manager but this doesn't solve the issue.

Any help will be apricated thank you.

[ub6424]

Hello @ed-higgs 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before I can say anything ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Audio inputs and outputs>

- Expand <Bluetooth>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

(3) Please report back

[ed-higgs]

Hey thank you, I will get this done and sent over.

[ed-higgs]

[ub6424]

Hello @ed-higgs 

(1) Enable, run and install <Windows Optional Updates>

What Are Windows Optional Updates, and How Do You Install Them?

(2) Download, install and update your system

Intel Driver & Support Assistant (Intel DSA)

"The Intel Driver & Support Assistant keeps your system up-to-date by providing tailored support and hassle-free updates for most of your Intel hardware."

(3) Restart Windows

(4) Download and install

HP Support Assistant (Microsoft Apps Store)

or

HP Support Assistant 9.19.52.0

(5) Start <HP Support Assistant>

Section <Fixes & Diagnostics>
- Fix audio issues

(6) Please report back

[ed-higgs]

Hi, have completed all of the above steps and ran the fix audio issues, and these were the results.

[ub6424]

Hello @ed-higgs 

(1) Enter BIOS

How to open the BIOS on your HP computer | @HPSupport

(2) Make sure that the following options are checked

Advanced -> Build-In Device Options

[x] Audio Device

[x] Integrated Microphone

[x] Internal Speakers

[x] Headphone Output

(3) Exit BIOS

Main -> Save Changes and Exit

(4) Please report back

[ed-higgs]

Hi,

thank you for the help, with that last stage, i have opened the BIOS but i have not had any of the options come up or couldn't find advanced section.

[ub6424]

Hello @ed-higgs 

Select <Security> and <Configurations> and send pictures.

[ed-higgs]