No Audio device installed

[ub6424]

Hello @ed-higgs 

(1) Download and install / update

HP PC Hardware Diagnostics UEFI

8.9.0.0 Rev.A

65.7 MB

Nov 30, 2022

Download

(2) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--- Perform Component Tests > Audio:

------ Audio Playback Test

------ Microphone Record Test

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(3) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur ) ! ! !

[ed-higgs]

Hi, I have downloaded and then conducted the tests and both passed. 

[ub6424]

Hello @ed-higgs 

(1) Start Windows <Device Manager>

- Right click and uninstall device with "attempt to remove driver" ticked !

(2) Restart Windows

(3) Please report back

[ed-higgs]

i have completed this and following the reset this was back on the device list, when i open it, it comes up saying it working properly but the sound still doesn't work and the message by the sound bar till says no audio device installed.

[ub6424]

Hello @ed-higgs 

(1) Back up < ALL > personal data (documents/pictures/videos etc...) to external <USB hard drive>

(2) Please reinstall your operating system !

You need to prepare bootable <USB flash drive>

 An unused or empty USB flash drive with at least 32 GB storage capacity is required.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

Take time and follow

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All Software and drivers from HP are included )

Information: Your product number is supported: 6TC65EA#ABU

(3) Please report back