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HP Recommended
HP ProBook 450 G0 Notebook PC
Microsoft Windows 10 (64-bit)

Probook 450 g0

Windows 10 64-bit

davefw_0-1643125319058.png

Hi,

 

I recently upgraded my probook 450 G0 to windows 10 and the sound has stopped working. I can see the issue in the screenshot above in the device manager but when I update the driver and search automatically for drivers, I get the error below. Can anyone help me with this please?

 

davefw_1-1643125516947.png

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@davefw 

 

Please download and install

 

          https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

    or older

         https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

2 REPLIES 2
HP Recommended

@davefw 

 

Please download and install

 

          https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

    or older

         https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

@Banhien

Thanks for your response. Unfortunately I am getting this error for both files

 

 

***Edit, never mind. Even though the installation gave an error, the sound has started working. Thanks for your help

 

davefw_0-1643142247343.png

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.