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Message 11 of 11
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No Audio sound (a red X appears to the emoticon down right- video player -problem with shutting down

@nicegirl999,

 

Thanks for responding.

 

1. Yes, you need to reinstall the applications you have installed on the PC.

2. Refer the video instructions from HP support to know more information about resetting windows. Click Here

3. As you are able to boot into windows you can reset the windows from the windows environment.

 

Resetting windows would help us to isolate the issue. So if resetting windows does not solve the problem.

 

It is a hardware issue with the PC. Please contact HP support for service options. Click Here

 

 

Let me know how it goes!

Take Care! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

A4Apollo
I am an HP Employee

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