No Audio

[straz]

After a update the laptop rebooted with no audio

Device Manager shows no Audio hardware installed and the Intel SST Technology with a error code of 39

Tried to reload Realtek High-Definition (HD) Audio Driver 6.0.9025.1 Rev.B

Software will not load shows a error This Driver is not supported on this OS version (10.0.19044)

Tried to load REV C with the same results.

How do I get the proper driver to resolve problem

Thanks Norbert

[ub6424]

Hello @straz 

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.31 Rev.A

22.9 MB

Apr 15, 2022

Download

(2) Update chipset

Intel Chipset Installation Utility and Driver

10.1.18460.8229 Rev.C

1.0 MB

Dec 31, 2020

Download

(3) Reboot !

(4) Update audio driver

Realtek High-Definition (HD) Audio Driver - Ice Lake

6.0.9061.1 Rev.C

562.3 MB

Dec 31, 2020

Download

best regards

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[straz]

Thanks for the quick reply.

BIOS updated OK

Chip set driver gave error of not compatible with this version of the OS

Audio driver did install but still no sound.

When I look at  device manager  under system devices the

Intel Smart Sound Technology Audio Controller has the Yellow warning sign

when I open that line, under General tab i see the following

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

{Bad File}
The attributes of the specified mapping file for a section of memory cannot be read.

When I right click on the speaker icon it states  speaker setup UNKNOWN

Any Suggestions

Thanks Norbert

[ub6424]

Hello @straz 

(1) In windows device manager where you are:

Please right click and uninstall that audio device and if windows ask for deletion of the driver -> confirm

(2) Install audio driver

Realtek High-Definition (HD) Audio Driver - Ice Lake

6.0.9061.1 Rev.C

562.3 MB

Dec 31, 2020

Download

(3) Reboot

(4) Test again ...

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️