• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ENVY Laptop PC 17t-cg100 CTO
Microsoft Windows 10 (64-bit)

After a update the laptop rebooted with no audio

Device Manager shows no Audio hardware installed and the Intel SST Technology with a error code of 39

Tried to reload Realtek High-Definition (HD) Audio Driver 6.0.9025.1 Rev.B

Software will not load shows a error This Driver is not supported on this OS version (10.0.19044)

Tried to load REV C with the same results.

 

How do I get the proper driver to resolve problem

Thanks Norbert

3 REPLIES 3
HP Recommended

Hello @straz 

 

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.31 Rev.A22.9 MBApr 15, 2022Download

 

(2) Update chipset

Intel Chipset Installation Utility and Driver

10.1.18460.8229 Rev.C1.0 MBDec 31, 2020Download

 

(3) Reboot !

 

(4) Update audio driver

Realtek High-Definition (HD) Audio Driver - Ice Lake

6.0.9061.1 Rev.C562.3 MBDec 31, 2020Download

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

HP Recommended

Thanks for the quick reply.

BIOS updated OK

Chip set driver gave error of not compatible with this version of the OS

Audio driver did install but still no sound.

When I look at  device manager  under system devices the

Intel Smart Sound Technology Audio Controller has the Yellow warning sign

when I open that line, under General tab i see the following

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

{Bad File}
The attributes of the specified mapping file for a section of memory cannot be read.

When I right click on the speaker icon it states  speaker setup UNKNOWN

 

Any Suggestions

Thanks Norbert

 

HP Recommended

Hello @straz 

 

(1) In windows device manager where you are:

Please right click and uninstall that audio device and if windows ask for deletion of the driver -> confirm

(2) Install audio driver

Realtek High-Definition (HD) Audio Driver - Ice Lake

6.0.9061.1 Rev.C562.3 MBDec 31, 2020Download

(3) Reboot

(4) Test again ...

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.