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No HP Audio Control after Windows 1909 update

HP Recommended
Example:HP Laptop 17z-ca000
Microsoft Windows 10 (64-bit)

After updating my windows to version 1909, I no longer have access to HP Audio Control. I've tried many things and the last available update offered is for version 1903. Is there a known release date for the updated driver for version 1909? I went and bought expensive headphones that are practically useless now due to the inferior sound. Any suggestions, thoughts or Ideas would be greatly appreciated.


Details: Windows 10 home 64 bit version 1909

                 Build: 18363.592

                  Audio: Realtek High Definition Audio 

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Bjrobman Welcome to HP Community!


I understand the volume control isn't working on your HP laptop.


No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 


Did you make any software or hardware changes on your PC?

When was the last time it worked?

Does an external speaker or headphone work?

(Please check, if you haven't already and get back to me with the status)


While you respond to that, here's what I recommend you do:

Please try few steps recommended below to enable volume icon from your PC.

  • From the Windows 10 desktop, right-click on the taskbar, then select Properties to open the Taskbar and Start Menu Properties box.
  • In the Taskbar tab, left-click the Customize... button on the right of 'Notification area:' to open the Settings/SYSTEM/Notifications & actions window.
  • In that window, under Quick actions, left-click on 'Select which icons appear on the taskbar' to open the Settings/SELECT WHICH ICONS APPEAR ON THE TASKBAR window.
  • In that window, a list of icons is displayed with their names and on/off switches.  Find the Volume icon and select the switch to On.  Close the window.
  • You may have to restart Windows for this change to take effect.

Also, please try the steps recommended below.

  • Go to Windows Device Manager > Sound, video and game controllers section.
  • In the list of audio device drivers, look for Realtek High-Definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
  • Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
  • Right-click and select Update Driver Software.
  • Select Browse my computer for driver software.
  • Select Let me pick from a list of device drivers on my computer.
  • You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
  • In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
  • At the Update Driver Warning window, click Yes. You should see a confirmation window with the High Definition Audio Device displayed. Click Close.
  • In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High-Definition Audio.
  • At the prompt to reboot, click Yes.
  • If the issue still persists try the steps recommended below.
  • background intelligent transfer service (BITS) transfers files (downloads or uploads) between a client and server and provides progress information related to the transfers. If the BITS service is turned off, windows update may have problems delivering files to your computer.
  • Start the BITS service click start, and then click Run.
  • Type services.msc in the open box and then click ok.
  • Right-click background intelligent transfer service, and then click properties.
  • On the General tab in the startup type box, click Automatic, and then click apply.
  • In the service status section of the Properties dialog box, verify that the BITS service is started. if it is not started, click start.
  • Click apply, and then click OK.

If none of the above helps, here's the next set of steps that should fix this, once and for all:

  • Update the BIOS 
  • Then, Update the audio drivers 

Please click the below link to download the drivers.


Also, try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.


Refer to this article: to know more information about running system diagnostics on your PC.


If the issue still persists after trying out all the above steps, please Contact HP as this could be a hardware malfunction:

HP Support can be reached by clicking on the following link:  

* Open link:

* Enter a Product number or select to auto-detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.


They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.


If you would like to thank me for my efforts to help you.


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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