No Output From Internal Speakers

[shaharyar-dev]

I am unable to get any audio output from my speakers, The sound is being processed and sound cards are detected, I can tell that from pavucontrol, I have tried resetting pulseaudio, alsma, etc. The microphone works fine it is just the speaker that is the problem

[Rachel571]

Hi @shaharyar-dev ,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're facing an issue with your internal speakers not producing any sound despite your system recognizing sound cards and processing audio correctly. Here are several steps you can take to troubleshoot and potentially fix the issue on a Linux system:

Check Volume Levels and Mute Status:

• Open a terminal and run alsamixer. This utility will show you the volume levels for each sound channel. Make sure none of them are muted (indicated by "MM" at the bottom of a channel). You can toggle the mute status by selecting the channel with arrow keys and pressing "M".

Verify Output Device:

• Open pavucontrol (PulseAudio Volume Control). Under the "Playback" and "Output Devices" tabs, make sure the correct output device (your internal speakers) is selected and not muted. Sometimes, the output may incorrectly default to HDMI or a headset.

Test PulseAudio:

• Restart PulseAudio to ensure it's not a temporary issue with the audio server:
• After restarting PulseAudio, check if the issue persists.

Reconfigure PulseAudio:

• Sometimes, the user configuration files for PulseAudio might be corrupt or misconfigured. Try moving the PulseAudio configuration files to reset its settings:
• This will force PulseAudio to create new default configuration files.

Check for Audio Sink:

• Run pacmd list-sinks to see the list of available audio sinks. Verify that the correct sink is set as default and is not suspended.

Update Your System:

• Ensure your system is fully updated, as sometimes bugs related to hardware are fixed in newer kernel or software updates:

Test Speakers with ALSA:

• Bypass PulseAudio and test your speakers directly with ALSA:
• If this produces sound, the problem might be specific to the PulseAudio configuration.

Check for Audio Group:

• Ensure your user is part of the audio group which might affect access to the audio hardware:

Look at Kernel Messages:

• Check dmesg for any kernel messages that might indicate hardware issues:
• This can reveal problems with sound drivers or hardware conflicts.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[shaharyar-dev]

Thanks for the reply, here is some more information regarding the issue.
This is the output the sink.

* index: 3
name: <alsa_output.pci-0000_00_1f.3-platform-skl_hda_dsp_generic.HiFi__Speaker__sink>
driver: <module-alsa-card.c>
flags: HARDWARE HW_MUTE_CTRL HW_VOLUME_CTRL DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
state: RUNNING
suspend cause: (none)
priority: 9031
volume: front-left: 65536 / 100% / 0.00 dB, front-right: 65536 / 100% / 0.00 dB
balance 0.00
base volume: 65536 / 100% / 0.00 dB
volume steps: 65537
muted: no
current latency: 22.86 ms
max request: 4 KiB
max rewind: 4 KiB
monitor source: 3
sample spec: s16le 2ch 48000Hz
channel map: front-left,front-right
Stereo
used by: 1
linked by: 1
configured latency: 23.22 ms; range is 0.50 .. 341.33 ms
card: 0 <alsa_card.pci-0000_00_1f.3-platform-skl_hda_dsp_generic>
module: 6
properties:
alsa.resolution_bits = "16"
device.api = "alsa"
device.class = "sound"
alsa.class = "generic"
alsa.subclass = "generic-mix"
alsa.name = ""
alsa.id = "HDA Analog (*)"
alsa.subdevice = "0"
alsa.subdevice_name = "subdevice #0"
alsa.device = "0"
alsa.card = "0"
alsa.card_name = "sof-hda-dsp"
alsa.long_card_name = "HP-HPEnvyx3602_in_1Laptop15_fe0xxx-Type1ProductConfigId-8BDF"
alsa.driver_name = "snd_soc_skl_hda_dsp"
device.bus_path = "pci-0000:00:1f.3-platform-skl_hda_dsp_generic"
sysfs.path = "/devices/pci0000:00/0000:00:1f.3/skl_hda_dsp_generic/sound/card0"
device.bus = "pci"
device.vendor.id = "8086"
device.vendor.name = "Intel Corporation"
device.product.id = "51ca"
device.product.name = "Raptor Lake-P/U/H cAVS"
device.string = "_ucm0001.hw:sofhdadsp"
device.buffering.buffer_size = "65536"
device.buffering.fragment_size = "16384"
device.access_mode = "mmap+timer"
device.profile.name = "HiFi: Speaker: sink"
device.profile.description = "Speaker"
alsa.mixer_device = "_ucm0001.hw:sofhdadsp"
device.description = "Raptor Lake-P/U/H cAVS Speaker"
module-udev-detect.discovered = "1"
device.icon_name = "audio-card-pci"
ports:
[Out] Speaker: Speaker (priority 100, latency offset 0 usec, available: unknown)
properties:

active port: <[Out] Speaker>

This is the appropriate dmesg output

[ 4.802068] sof-audio-pci-intel-tgl 0000:00:1f.3: DSP detected with PCI class/subclass/prog-if info 0x040100
[ 4.802089] sof-audio-pci-intel-tgl 0000:00:1f.3: Digital mics found on Skylake+ platform, using SOF driver
[ 4.802114] sof-audio-pci-intel-tgl 0000:00:1f.3: enabling device (0000 -> 0002)
[ 4.802276] sof-audio-pci-intel-tgl 0000:00:1f.3: DSP detected with PCI class/subclass/prog-if 0x040100
[ 4.802323] sof-audio-pci-intel-tgl 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[ 4.808908] sof-audio-pci-intel-tgl 0000:00:1f.3: use msi interrupt mode
[ 4.843901] sof-audio-pci-intel-tgl 0000:00:1f.3: hda codecs found, mask 5
[ 4.843905] sof-audio-pci-intel-tgl 0000:00:1f.3: using HDA machine driver skl_hda_dsp_generic now
[ 4.843908] sof-audio-pci-intel-tgl 0000:00:1f.3: DMICs detected in NHLT tables: 2
[ 4.846576] sof-audio-pci-intel-tgl 0000:00:1f.3: Firmware paths/files for ipc type 0:
[ 4.846578] sof-audio-pci-intel-tgl 0000:00:1f.3: Firmware file: intel/sof/sof-rpl.ri
[ 4.846579] sof-audio-pci-intel-tgl 0000:00:1f.3: Topology file: intel/sof-tplg/sof-hda-generic-2ch.tplg
[ 4.846991] sof-audio-pci-intel-tgl 0000:00:1f.3: Firmware info: version 2:2:0-57864
[ 4.846993] sof-audio-pci-intel-tgl 0000:00:1f.3: Firmware: ABI 3:22:1 Kernel ABI 3:23:0
[ 4.846995] sof-audio-pci-intel-tgl 0000:00:1f.3: unknown sof_ext_man header type 3 size 0x30
[ 4.943111] sof-audio-pci-intel-tgl 0000:00:1f.3: Firmware info: version 2:2:0-57864
[ 4.943115] sof-audio-pci-intel-tgl 0000:00:1f.3: Firmware: ABI 3:22:1 Kernel ABI 3:23:0
[ 4.956087] sof-audio-pci-intel-tgl 0000:00:1f.3: Topology: ABI 3:22:1 Kernel ABI 3:23:0
[ 4.987872] snd_hda_codec_realtek ehdaudio0D0: autoconfig for ALC245: line_outs=1 (0x17/0x0/0x0/0x0/0x0) type:speaker
[ 4.987878] snd_hda_codec_realtek ehdaudio0D0: speaker_outs=0 (0x0/0x0/0x0/0x0/0x0)
[ 4.987880] snd_hda_codec_realtek ehdaudio0D0: hp_outs=1 (0x21/0x0/0x0/0x0/0x0)
[ 4.987882] snd_hda_codec_realtek ehdaudio0D0: mono: mono_out=0x0
[ 4.987883] snd_hda_codec_realtek ehdaudio0D0: inputs:
[ 4.987884] snd_hda_codec_realtek ehdaudio0D0: Mic=0x19

 I have tried playing audio directly from alsa to no avail, I have reconfigured pulseaudio multiple time and also have reinstalled arch from scratch multiple times. 
I have ensured the speakers are fine as they work on windows, I can get audio from bluetooth on arch aswell, the problem seems to be with just the speakers

[Rachel571]

Hi @shaharyar-dev ,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support