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HP Recommended
Envy 13
Microsoft Windows 10 (64-bit)

Some Intel and Realtek drivers were automatically installed and now I have no sound. I have tried deleting the devices (both sound and display) in Device manager, but I still get no sound. There dpesn't appear to be a way to roll the drivers back.

 

The drivers installed that caused the problem are:

 

Sound Research Corp. - Extension - 15.96.46.8945 (3)

Realtek Semiconductor Corp. - Extension - 6.0.8963.1 (2)

Realtek Semiconductor Corp. - MEDIA - 6.0.8963.1 (3)

Intel(R) Corporation - MEDIA - 10.23.0.3586 (2)

3 REPLIES 3
HP Recommended

@Kym6

 

I reviewed your post and I understand that you are facing issues with the audio on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you run the audio troubleshooter and it will automatically find and fix the audio related issues.

 

Here is how it is done.

 

- Launch Troubleshooting by typing and clicking “Troubleshooting” in Windows search.

- Click on "Playing Audio".

- Follow the on-screen instructions.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

HP Recommended

Hi The_Fossette,

 

Thanks for your reply. I did try both the Windows audio troubleshooter, and also the HP one, neither of which worked. I also tried a variety of other things - uninstalled drivers, disabled Windows Update, manually installed from HP and Intel websites, none of which worked. Fortunately, the laptop is only a month old, so in the end, I reset Windows which brought the sound back.

 

In case anyone else has a similar issue, my model is an Envy 13-ba0010na.

HP Recommended

@Kym6

 

Perfect, I am really glad to hear that the issue is resolved.

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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