Create an account on the HP Community to personalize your profile and ask a question
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
09-24-2020 02:23 PM
Product: Envy 13
Operating System: Microsoft Windows 10 (64-bit)
Some Intel and Realtek drivers were automatically installed and now I have no sound. I have tried deleting the devices (both sound and display) in Device manager, but I still get no sound. There dpesn't appear to be a way to roll the drivers back.
The drivers installed that caused the problem are:
Sound Research Corp. - Extension - 188.8.131.5245 (3)
Realtek Semiconductor Corp. - Extension - 6.0.8963.1 (2)
Realtek Semiconductor Corp. - MEDIA - 6.0.8963.1 (3)
Intel(R) Corporation - MEDIA - 10.23.0.3586 (2)
3 REPLIES 3
09-27-2020 08:03 AM
I reviewed your post and I understand that you are facing issues with the audio on the computer.
Don’t worry, I assure you I will try my best to get this sorted.
What is the product number of your computer?
Meanwhile, I recommend you run the audio troubleshooter and it will automatically find and fix the audio related issues.
Here is how it is done.
- Launch Troubleshooting by typing and clicking “Troubleshooting” in Windows search.
- Click on "Playing Audio".
- Follow the on-screen instructions.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Stay Home – Stay Safe
I am an HP Employee
09-28-2020 12:54 AM
Thanks for your reply. I did try both the Windows audio troubleshooter, and also the HP one, neither of which worked. I also tried a variety of other things - uninstalled drivers, disabled Windows Update, manually installed from HP and Intel websites, none of which worked. Fortunately, the laptop is only a month old, so in the end, I reset Windows which brought the sound back.
In case anyone else has a similar issue, my model is an Envy 13-ba0010na.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community