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No Sound or 10 Second+ Deleay on Soundoutput - only in Windows 10 in HP 14-dk0202ng & HP 14-dk0355ng

HP Recommended
HP 14-dk0202ng
Microsoft Windows 10 (64-bit)

Hey Community,


I have 2 Notebooks of the almost same kind
- HP 14-dk0355ng
- HP 14-dk0202ng

and facing the same Problem.
- WinUpdate is all done.
- i followed all these steps:
- I installed the Realtek driver Manualy a few times


If i Start Test sound it takes at least 10 Seconds untill sound comes out of the Laptop.
In Browser, the Videos doesn´t start because of the Soundissue. Looks like it takes forever to comunicate to the sounddevice.

Does anyone have had the same Issuses on a HP 14 DK0 or in Win10 in General?

Would be super if someone here can help me to solve the Problem.

Thanks in advance and best regards

HP Support Agent
HP Support Agent
10,488 10,490 476 754
Message 2 of 2
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HP Recommended

@elRicharde Welcome to HP Community!


I understand that you are facing issues with audio.


Do not worry. I will try to fix the issue.


I would suggest you please update the BIOS and check.


If the issue still persists, please try creating a new user account on your computer.


Go to  and follow the steps to create a new user account.


If you still have the same issue, then perform the system reset.


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!







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