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‎11-30-2017 03:52 AM - last edited on ‎11-30-2017 07:14 AM by Retired

HP Recommended
Product: Notebook ENVY, SN:[edited]
Operating System: Microsoft Windows 10 (64-bit)

There is no sound from the speakers yet if a connected the earphones the sound do exist.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-30-2017 07:12 AM

HP Recommended

Hi:

 

The only suggestion I can offer would be to see if installing the latest Realtek HD audio driver directly from Realtek resolves the problem.

 

Accept the agreement.  Download and install the 2nd driver on the list and restart the PC.

 

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownT...

 

If that doesn't fix the issue, there is a very good chance the connection has been cut from the audio chip to the speakers.

 

That would explain why you get audio out of the headphone jack and not from the PC speakers (if they are set as the default).

View solution in original post

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3 REPLIES 3

‎11-30-2017 06:52 AM

HP Recommended

Hi:

 

What is the product number of your notebook?

 

The product number can normally be found on the same label as the serial number, or use this guide to provide that information...

 

https://support.hp.com/us-en/document/c00033108

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‎11-30-2017 07:06 AM

HP Recommended

M8W93AV

Was this reply helpful? Yes No

‎11-30-2017 07:12 AM

HP Recommended

Hi:

 

The only suggestion I can offer would be to see if installing the latest Realtek HD audio driver directly from Realtek resolves the problem.

 

Accept the agreement.  Download and install the 2nd driver on the list and restart the PC.

 

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownT...

 

If that doesn't fix the issue, there is a very good chance the connection has been cut from the audio chip to the speakers.

 

That would explain why you get audio out of the headphone jack and not from the PC speakers (if they are set as the default).

Was this reply helpful? Yes No
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