No Stereo Mix, Downloaded Realtek HD Audio Driver But It Did Not Install

[bebop63]

My HP laptop had no stereo mix so I downloaded Realtek HD Audio Driver but although it said that it installed successfully, still the Stereo Mix does not show in Sound settings.  I 've tried installing the driver thrice to no avail.  What am I doing wrong.  I would appreciate a solution.

[Riddle_Decipher]

@bebop63

Thank you for being a part of HP Forums. 

I've reviewed your post and here's what you need to do, in order to obtain the stereo mix for your audio driver settings:

- Right click on the speaker icon and select Recording Devices.
- Once open, right click on the default mic and select Properties.
- Click Listen tab and remove the check on "Listen to this device" if it has check on it.
- Next is to click on Levels tab then set Microphone Boost to 0.0dB.
- Click Apply and OK then test it again.

Keep me posted,

For I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, and your device is up and running again, if you don't get back to us 😉 

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[bebop63]

I did as you instructed, but still no stereo mix.

[Jeet_singh]

@bebop63,

It looks like you were interacting with @Riddle_Decipher, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

As I understand you have followed the steps suggested in the previous post and still having the issue.

In this scenario, I would suggest here is to check for the Windows update. 

If you have problems installing the Windows updates, go to the Microsoft website and use the Windows Update troubleshooter.

Then, restart the computer and run Windows Update again.

Windows 10 update troubleshooter (in English)

Alternatively, you can try to update the driver with Windows update: 

To update the driver with Windows Update:

1. Connect the computer to the internet.
2. Click on Start.
3. Select Settings.
4. Select Update & security.
5. Select Windows Updates.
6. Select Check for updates.
7. Windows Update will download and install the drivers automatically.

To update the driver in Device Manager:

1. Open Device Manager.
2. Locate the sound video and game controllers.
3. Right click on sound video and game controllers.
4. Select Update Driver Software.
5. Follow the on onscreen instructions to update the driver.
6. Close Device Manager when the driver update is complete.

If the issue persists, I would suggest here is to uninstall and reinstall the audio drivers.

Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.

Then check the box delete the software for this device.

Restart the computer and then update the Bios, Chipset, and audio drivers from our HP support website, using this link.

Once done, restart the computer.

If the issue persists, I would suggest here is to uninstall the audio drivers and then install the latest drivers from Manufacturers website.

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[bebop63]

Apologies for late response, for I have been busy at work.

I have gone to Device Manager, but there is no AMD and the only Intel driver that I can see  is Intel(R) HD Graphics 4000 or the Intel (R} Display Audio.  Which one are you referring to uninstall and reinstall?

[Jeet_singh]

@bebop63

Thank you for replying,

I'm glad you have pointed out, I have edited my post, you can check it now.

Please let me know the outcome!

Regards,

[manusss]

I did all that was said in this thread but coundn't fix the issue. 

[A4Apollo]

Hey there! @manusss, 

Please share the product number of the PC to assist you better.

On the taskbar right click on the audio icon and left click on sounds from the list select Recording tab, you may notice an option called Stereo Mix. If you don’t have this option, it means your sound card doesn’t support the feature. If you see the stereo mix option from the list right click on it and select enable then click on apply and click on ok to save changes.

Check if mono audio is enabled on the PC.

Click the Windows Start button and select the “Settings” icon. Next, choose the “Ease of Access” tile visible under the Settings window.

Now, click “Other options” in the sidebar and scroll down to the bottom of the window. There, you’ll find “Mono audio” option displayed in Audio menu. Set it to “OFF”.

Also, If you have audio issues uninstall the audio drivers from the device manager and install the latest version of audio drivers and BIOS using HP support assistant.

Refer this article to know more information about using the HP support assistant. Click Here

Is the loudness equalization off? If not, please:
Right, click the speaker icon
select 'Playback Devices'. 
Highlight the default device
Click Properties
Click Enhancements tab
Next to 'Loudness Equalization' take out the check mark in the box.
Click Apply
Click OK

Hope this helps!
Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[manusss]

Ok, my sound card doesn’t support the feature "Stereo Mix"

[A4Apollo]

Hi! @manusss,

Thanks for the update.

And if you have any other queries related to any HP product, you can always write back to us.

We will try our best to help you out.

Take Care!