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janibiza Top Student
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No audio HP Envy 13

ENVY X360 13"
Microsoft Windows 10 (64-bit)

My Windows 10 version is still 1803

I can not update the Realtec driver past version 8437.

Version 8454 and 8549 as suggested by HP update dont work. 

I get no audio at all with updated drivers.

 

As a result i can not update Windows to the latest version which is 1903.

As soon as i  update driver nr 8437 to version 8454 or to 8549 the version needed by windows 1903 i have no more sound

Since windows 1903 does not work with driver 8437 there is no way to get the sound working after the update.

 

I tried all the troubleshooting options supplied by HP.

Nothing works, so for now i reverted to windows 10 version 1803 with driver 8437

 

Please sugges how to update to windows version 1903 with sound

 

Jan

 

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HP Support Agent
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Hi @janibiza

 

Welcome to the HP Support Community. 

 

Try these steps -

 

Step 1 Run Audio troubleshooter - 

1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.

2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

 

Step 2 Re-install the Audio drivers - 

1) In Windows, search for and open Device Manager.

2) Double-click Sound, video and game controllers.

3) Right click on the Audio drivers and click on uninstall.

4) Restart the computer.

 

Also, try updating the computer using these steps - 

 

Step 3 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 4 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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janibiza Top Student
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Dear Asmita,

 

Thank you for your reply.

Unfortunately i already tried all of that. Even more then once. Install reinstall rioll back etc.

In the order which you described and in other order as well, but nothing works.

I can keep my laptop in the setting it is now with windows 1803 and the old version of the sound driver, but as soon as i update to windows 1903 and/or update the sound driver i have no more sound.

 

A new thing which i noticed... yesterday i tried to update the Bluetooth driver to the new version together with the HP audio switch ... and as a result i had no more sound on my bluetooth headphones any more, although the bluetooth sttings indicated that there was a connection. So, also here i reverted to the older version.

 

It seems that i can not update anything sound related.

 

Kind regards

Jan

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@janibiza

 

Appreciate you trying the steps. I'd suggest you contact the HP Support in your region regarding this issue. 

 

Thanks! 

Asmita
I am an HP Employee

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janibiza Top Student
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I finaly found the solution in this youtube video:

https://www.youtube.com/watch?v=4W0pyQlYy8A

After installing an ( old) windows update nr KB4468550 i was able to update the audio driver after which i could update my windows to version 1903 ithout loosing my sound.

I dont understand why windows does not apply this update automaticaly ....

Fix Audio Issues After Windows 10 Updates 1809/1803/1709 (2018) #Windows10Audio Facebook Page : https://www.facebook.com/MeMJTube Follow on twitter: https://twitter.com/mj1111983 Website : http://www.bsocialshine.com
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