No audio because of drivers

[SteliyanKoychev]

The computer isn't detecting the audio devices. I have installed the latest drivers, but the issue persists.

[Kuroi_Kenshi]

Hi @SteliyanKoychev,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP ENVY 15-ep0000 is not detecting audio devices even after updating drivers. Please try the following steps:

Run Windows Troubleshooter

Go to Settings > System > Troubleshoot > Other troubleshooters.

Run the Playing Audio troubleshooter.

Check Device Manager

Press Win + X > Device Manager.

Expand Sound, video and game controllers.

If you see “Realtek Audio” or “Intel Smart Sound Technology,” right-click and select Uninstall device, then restart your PC. Windows will reinstall the drivers automatically.

Update BIOS

Go to HP Drivers & Downloads for your model (8ST08AV).

Install the latest BIOS update, chipset, and audio drivers.

Check playback devices

Right-click the speaker icon in the taskbar → Sound settings → make sure the correct output device (speakers/headphones) is selected.

I hope this helps.

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Best regards,