No audio detected on HP Spectre 360

[rlm95479]

So not sure if the recent update caused my audio and speaker/microphone to no longer work. I have tried all the troubleshooting options, and because my device's warranty has expired, my options are very limited. I'm a graduate student so trying to figure out if I should just save up for a MacBook. Has anyone else faced this or is currently facing this issue as well?

This computer has given me so many headaches. 

[Nal_NR]

Hi @rlm95479,

Welcome to the HP Support Community. 

I'd like to help!

Have you made any changes to your OS or any other software?

Let's start off by Uninstalling the audio drivers from the Device manager: 

Right-Click on the start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.

Then check the box and delete the software for this device.

Now restart the computer and then update the Bios, Chipset, and Audio drivers on your PC from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer to this video link to know how to use the HP support assistant.

Once done, restart the computer and check if that works. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[jcob2418]

I just had the same issue after I updated to the latest windows 10  version 22H2 yesterday I tried your suggestion and it did not work. In device manager the "Intel High Definition Audio" is now filed under other devices with a yellow triangle with an exclamation point in it. When I try to update it's drivers I get an error saying Windows could not find any drivers for it.

[Nal_NR]

Hi @jcob2418,

Welcome to the HP Support Community. 

I'd like to help!

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Wici]

Hello,

i have similar problem from 2 weeks. When ubuntu from bootable USB sound works perfectly.  It appears that  this problem is not isolated, and it would be great if you could share solution publicly. Im also happy to help with any information to resolve this problem. 

Best Regards 

Paul