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02-19-2022 12:42 PM
Occasionally when I am using my computer, and I want to use my audio, I go to turn up the volume (I normallly keep it on mute) and it doesn't work. In the bottom right hand corner, where the sound icon is, there is an X in a circle and when I open up more detailed settings, it says there are no audio devices available. However, when I restart my computer it comes back.
I have not been able to find any information on this, and any help would be greatly appreciated!
02-19-2022 12:50 PM
Please perform a clean install Audio software/driver, this should help.
(a) Download the following driver and save on your computer,
https://ftp.hp.com/pub/softpaq/sp113001-113500/sp113420.exe
(b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.
Regards.
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