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‎05-24-2020 09:57 AM

HP Recommended
Product: HP envy 13
Operating System: Microsoft Windows 10 (64-bit)

I had reinstalled windows 10 via bootable USB and after setting up win 10, i found "No audio device is installed" error message in volume section (in taskbar). I have tried options suggested by HP virtual agent but no use. However, during boot up of windows 10 I have tested speakers via HP PC hardware diagnostic tool and found that audio test was passed successfully. But while running windows, no audio is coming. Please help. 

Note :- I have updated  realtek driver as suggested HP support assitant but still no change. 

2 REPLIES 2

‎05-24-2020 03:16 PM

HP Recommended

@ShashankSingh 

 

What is your HP envy 13  ?  Please use the following way to find out model/product of your machine


            https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
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‎05-27-2020 03:53 AM

HP Recommended

Thanks for response. My problem is solved. There was problem with audio driver and despite installing it online it was not working. I had to download recovery media particular to my PC product ID from HP cloud recovery tool and it worked. 

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