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ShashankSingh
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No audio device found after re-installing windows 10 from USB

HP Recommended
HP envy 13
Microsoft Windows 10 (64-bit)

I had reinstalled windows 10 via bootable USB and after setting up win 10, i found "No audio device is installed" error message in volume section (in taskbar). I have tried options suggested by HP virtual agent but no use. However, during boot up of windows 10 I have tested speakers via HP PC hardware diagnostic tool and found that audio test was passed successfully. But while running windows, no audio is coming. Please help. 

Note :- I have updated  realtek driver as suggested HP support assitant but still no change. 

2 REPLIES 2
banhien
Level 20
Level 20
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Message 2 of 3
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HP Recommended

@ShashankSingh 

 

What is your HP envy 13  ?  Please use the following way to find out model/product of your machine


            https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
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ShashankSingh
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Thanks for response. My problem is solved. There was problem with audio driver and despite installing it online it was not working. I had to download recovery media particular to my PC product ID from HP cloud recovery tool and it worked. 

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