No audio device installed, no sound playing from laptop. Tried every troubleshooting resolving give

[IvyT13]

I have tried every troubleshooting problem trying to resolve my issue

I have no sound coming from my laptop, only when my Bluetooth EarPods are connected, as soon as they disconnect i have no sound again.

Please help as i am out of options

Thanking You  

[Max3Aj]

@IvyT13, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand how frustrating it can be when your laptop stops playing sound through its speakers. Since you mentioned that sound works only via Bluetooth EarPods and not through the built-in speakers, let’s walk through some steps to help resolve this issue.

Check Default Playback Device

Sometimes, Windows sets the wrong default audio device.

• Right-click the speaker icon in the taskbar → Sounds → Playback tab.
• If you see your laptop speakers listed (e.g., “Speakers – Realtek Audio”), right-click and Set as Default Device.
• Click OK and test the sound.

Run HP Audio Check

HP provides a built-in diagnostic tool:

• Open HP Support Assistant (search in Start menu).
• Go to Troubleshooting and Fixes → Audio Check.
• Follow the on-screen instructions.

If you don’t have HP Support Assistant installed, you can download it here: HP Support Assistant | HP® Support

Update or Reinstall Audio Drivers

• Press Windows + X → Device Manager.
• Expand Sound, video and game controllers.
• Right-click your audio device (e.g., Realtek, Conexant) → Uninstall device.
• Restart your laptop. Windows should reinstall the driver automatically.

Alternatively, you can manually download the latest audio driver from HP: Official HP® Support

Enter your laptop model to find the correct audio driver.

Check for Windows Updates

• Go to Settings → Windows Update → Check for updates.
• Install any pending updates and restart.

BIOS Update (if applicable)

Sometimes, a BIOS update can fix hardware detection issues.

• Visit the HP Drivers page above.
• Look for any BIOS updates listed for your model.

Additional Tip

If your laptop has Bang & Olufsen or DTS Audio Control software, check its settings to ensure speakers aren’t muted or misconfigured.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support