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‎09-23-2022 11:11 PM - last edited on ‎09-24-2022 09:17 AM by Retired

HP Recommended
Operating System: Microsoft Windows 11

Hello friends, I have an issue with my HP laptop 15s - eq2xxx where I am unable to enable my laptops voice feature it says "No audio device installed" inspite of installing the application and clearing all the necessary things to enable. But still could not enable the voice feature. Please suggest me a solution for it. 

3 REPLIES 3

‎09-24-2022 05:28 AM

HP Recommended

Hello @Akritimat 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <device manager>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3) Please report your results

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‎09-24-2022 06:13 AM - edited ‎09-24-2022 06:19 AM

HP Recommended

sound game.pngsystem config.png

 

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‎09-24-2022 07:04 AM

HP Recommended

Hello @Akritimat 

 

Please follow instructions ...

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install BIOS Update

HP Notebook System BIOS Update

F.25 Rev.A12.3 MBJul 25, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

    • An available BIOS update resolves a specific issue or improves computer performance.
    • The current BIOS does not support a hardware component or a Windows upgrade.
    • HP Support recommends installing a specific BIOS update.

"


(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and  install / update

Realtek High-Definition (HD) Audio Driver

6.0.9366.1 Rev.D91.4 MBJul 28, 2022Download

 

(6) Reboot Windows and test

(7) Please report your results

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