• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-23-2022 11:11 PM - last edited on ‎09-24-2022 09:17 AM by Retired

HP Recommended
Operating System: Microsoft Windows 11

Hello friends, I have an issue with my HP laptop 15s - eq2xxx where I am unable to enable my laptops voice feature it says "No audio device installed" inspite of installing the application and clearing all the necessary things to enable. But still could not enable the voice feature. Please suggest me a solution for it. 

3 REPLIES 3

‎09-24-2022 05:28 AM

HP Recommended

Hello @Akritimat 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <device manager>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3) Please report your results

Was this reply helpful? Yes No

‎09-24-2022 06:13 AM - edited ‎09-24-2022 06:19 AM

HP Recommended

sound game.pngsystem config.png

 

Was this reply helpful? Yes No

‎09-24-2022 07:04 AM

HP Recommended

Hello @Akritimat 

 

Please follow instructions ...

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install BIOS Update

HP Notebook System BIOS Update

F.25 Rev.A12.3 MBJul 25, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

    • An available BIOS update resolves a specific issue or improves computer performance.
    • The current BIOS does not support a hardware component or a Windows upgrade.
    • HP Support recommends installing a specific BIOS update.

"


(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and  install / update

Realtek High-Definition (HD) Audio Driver

6.0.9366.1 Rev.D91.4 MBJul 28, 2022Download

 

(6) Reboot Windows and test

(7) Please report your results

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.