No audio device is installed

[martiniii]

No audio device is installed is the message I get.  There is no audio.  Under Device Manager, when I click on the sound folder, nothing is listed.  I have downloaded Realtek audio driver, but it does not install.  This all of a sudden happened several days ago.

[banhien]

@martiniii 

Please try from its homepage:

Type: Driver-Audio

Version: 6.0.9231.1 Rev.D

Operating systems: Windows 11

Release date: Apr 7, 2022

File name: sp139525.exe (203.5 MB)

Regards.

[martiniii]

I downloaded it and followed all of the prompts.  It still does not show up in device manager and I continue to get the no audio device is installed.  It did not work.

[banhien · Accepted solution]

@martiniii 

Please try a clean install Audio driver

1. Download https://ftp.hp.com/pub/softpaq/sp131501-132000/sp131797.exe

                 and save on your computer
2. Use Device Manager to uninstall audio driver (if any),
3. Reboot machine,
4. Install downloaded file above,
5. Reboot machine.

Hope this helps.

Regards

[martiniii]

I did as you suggested and it did not work.  After the reboot, there is no driver listed under Sounds in the device manager.

Still no sound.  I get sound with earbuds.  But no sound otherwise.

Thanks for trying.  I hope there is something else.  I see others have the same problem. 

[banhien]

@martiniii 

Please right click the speaker icon and Run trouble shoot to see what is the error .

Regards.

[martiniii]

Success.  I went into Control Panel and there was a Realtek audio exe file under programs.  I did not look there initially.  I uninstalled it and then restarted the computer, installed the driver you put in your comment, and sound came back on.

Now in Device Manager, it shows the driver.  

So I guess uninstalling a Realtek program that was listed under programs but not showing up in Device Manager, and then installing what you gave me, worked.

Thanks for your help.