No audio device is installed

[MDale1]

No sound on laptop (worked previously).  Now showing 'No audio device is installed'  How do I get the original laptop audio device reinstalled?

[Deep_World]

Hi @MDale1,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• The exact HP laptop model you’re using.
• Any recent changes (Windows updates, driver installations, or software changes) before the sound stopped working.
• Whether you see any yellow warning icons in Device Manager under “Sound, video and game controllers.”

Here are a few troubleshooting steps you can try right away:

• Restart your laptop: Sometimes a simple reboot reloads the audio driver.
• Check Device Manager:
  1. Press Windows + X → select Device Manager.
  2. Expand Sound, video and game controllers.
  3. If your audio device is missing or shows an error, right-click and choose Scan for hardware changes.
• Reinstall the audio driver:
  1. In Device Manager, right-click your audio device (if visible) → Uninstall device.
  2. Restart your laptop Windows should automatically reinstall the driver.
• Update drivers via HP Support Assistant: Open HP Support Assistant and check for driver updates, especially the audio driver.
• Windows Troubleshooter:

1. Go to Settings → System → Sound.
2. Scroll down and click Troubleshoot to let Windows detect and fix issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World