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‎09-17-2024 04:52 PM

HP Recommended
Product: HP Pavilion 14-dv0000

Hi, my laptop says audio device is not installed. All of the fixes seem to centre around sound drivers, but in my device manager I don't even have a sound driver tab. My windows version is Windows 11 Home 23H2 if that helps. I really have no clue how to get my sound back so any help would be appreciated. No sound.png

2 REPLIES 2

‎09-17-2024 07:01 PM - edited ‎09-17-2024 07:06 PM

HP Recommended

The wrong driver is loaded.  The correct driver is on the laptop but windows ignored it.

Read this article. Note that the exact problem about the Intel DSP

https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-p-series-laptops/thinkpad-...

 

 

Expand solution "Update the audio driver"

Browse to the same driver and install it just as was done at that site even if it is not HP.

 

 

possibly the intel support assistant might provide a newer driver

Intel also has a support assistant for drivers

Let me know if you need more help

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2 people found this reply helpful
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‎09-17-2024 07:44 PM

HP Recommended

Thank you thank you thank you!!! I have had this same problem for the past few weeks and have tried many fixes without any improvement, but this suggestion finally worked! Thank you!

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