No audio on Elitebook 840 G3 Conexant SmartAudio HD after KB3199986 update

[seawinters]

Spent all day yesterday with a tech trying to address this, but nada. Consensus was that we'll need to wait until MS, HP, and/or Conexant to push a fix, and considering the amount of users affected, it should hopefully come soon.

Anyone heard of a status? Would be nice to be able to resume conference calls, like, right now.

[ichi730]

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@seawinters wrote:

Spent all day yesterday with a tech trying to address this, but nada. Consensus was that we'll need to wait until MS, HP, and/or Conexant to push a fix, and considering the amount of users affected, it should hopefully come soon.

Anyone heard of a status? Would be nice to be able to resume conference calls, like, right now.

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Hi,

Try this workaround from JiggleMan http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_171406_1

Source: https://h30434.www3.hp.com/t5/Notebook-Audio/HP-EliteBook-850-G3-Sound-Problems-after-Windows-10/td-...

Dont expect that someone will call you after posting here. We are home users just like you. If you wanted to talk to someone from HP call this number 1800-474-6836. Please be nice to them so your issue will be addressed properly. Peace out!

[seawinters]

Thank you so much for your reply, ichi730! I installed and ran sp76702, rebooted, and while Conexant ISST Audio now shows up in Device Manager, the audio problem is still present. In other words, still no sound. 

I totally get being kind to the CS folks, and readily cop to the fact that a bit of acidity seeped into my original post. It's a fairly new notebook, and the experience certainly is frustrating, but I'm not casting blame. I know each of the companies is doing their best to provide a secure and positive customer experience. 

Thanks again for your help.

[ichi730]

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@seawinters wrote:

Thank you so much for your reply, ichi730! I installed and ran sp76702, rebooted, and while Conexant ISST Audio now shows up in Device Manager, the audio problem is still present. In other words, still no sound. 

I totally get being kind to the CS folks, and readily cop to the fact that a bit of acidity seeped into my original post. It's a fairly new notebook, and the experience certainly is frustrating, but I'm not casting blame. I know each of the companies is doing their best to provide a secure and positive customer experience. 

Thanks again for your help.

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Hi,

Its a normal thing that we tend to be furious especially your case. By the way have you tried running diagnostic test? If your computer is under warranty and you live within US you could send the computer for repair.

Regards.

[seawinters]

Yes, it's brand new so still under warrant, and that might be exactly what I need to do. I'll call them tomorrow first. I'm hoping CS will know what the problem is and be able to fix remotely.