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12-09-2022 03:57 PM
Bang & Olufsen speakers not being recognized. I have updated everything I have tried reinstalling drivers . I don't even have anything out of the head phone jack either so wondering if the bios is not recognizing internal speakers or if it is an HP driver or software issue.
Solved! Go to Solution.
12-14-2022 01:32 AM
Welcome to the HP Support Community
I understand you are facing an audio-related issue with your HP product. Not to worry I will help you to get a resolution to resolve the issue.
To assist better:
- Was there any recent update on the PC?
While you respond to that please try the below steps:
Update the BIOS, & Audio drivers:
- Here's the link to download and install the above updates: Click here
While you respond to that, here's what you need to do:
Step 1: Right-click on the Start button in the taskbar area and then click Device Manager to open the same.
Step 2: In the Device Manager, expand Sound, video, and game controllers.
Step 3: You should now see your audio driver's name. Most likely you have Realtek High Definition Audio, Right-click on it and then click Uninstall device option.
Step 4: You will now get the following confirmation dialog. Select Delete the driver software for this device checkbox and then the Yes button when you see the confirmation dialog to go ahead and uninstall the device driver.
Restart your PC once & it should auto-reinstall a working driver.
If the issue with the sound continues, The best way to resolve the issue is by using the HP Support Assistant:
- Reference Video: How to Resolve Audio Issues Using HP Support Assistant
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
12-14-2022 08:07 AM
I tried all those things I just want the number to tech support so I can get my account connected correctly. For what ever reason I can not get to tech support just an endless loop.
I believe when the Bang & Olufsen audio software for the audio console quit working with a can not connect RPC service . Then it doesn't know where to do the sound it says no speakers or hardware. I know the hard ware works cause I can do a shut down then hit the power on button and then the esc button which then brings up a menu that if I hit f2 it brings me into HP diagnosis where I can test the speakers and they work fine. so it is definitely a software disconnect. I have reinstalled the realtek drivers several times so I have tried everything I can thick of . But because I can't get into support which as I said I have a whole year of care Pack extended coverage that I can't use.......
So any help would be appreciated .......
12-14-2022 09:40 AM
Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action.
Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
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