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‎04-28-2019 10:33 AM

HP Recommended
Product: Pavillion X2
Operating System: Microsoft Windows 10 (64-bit)

My notepad cannot see it's speakers and earjack also silent. Mute key f6 light on. Audio troubleshooter can't fix it. The hp virtual agent takes me to hard reset but I don't want to lose my files. Is there a softer way of installing the driver? Device manager/sound just has the conexant I2S audio codec, nil else. I have a second X2 which is fine, post windows 10 upgrade. This shows intel SST Audio Device (WDM) which is missing from the PC that has the problem.Thanks.

1 REPLY 1

‎04-28-2019 03:35 PM

HP Recommended

@Tim_of_Swindon 

 

Before I can do anything to help, please let me know what is your Pavillion X2  ?  Please use the following instructions to find out the model/product of your machine:


    https://support.hp.com/us-en/document/c03754824


Please do NOT post its Serial number (s/n).


Regards.

BH
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