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‎10-30-2020 12:14 PM - edited ‎10-30-2020 12:16 PM

HP Recommended
Product: HP ENVY 15-j100ns Notebook PC (ENERGY STAR)0
Operating System: Microsoft Windows 10 (64-bit)

Hi guys , recent days I am having a sound problem there's no sound and I had already install drivers from the official web site and there's no solution the same problem . Also when I shut down the pc I have a BSOD ( Blue Screen of Death ) and the problem is " stwrt64.sys"

 

I need help ,thanx

2 REPLIES 2

‎10-30-2020 12:16 PM

HP Recommended

Hi:

 

The only suggestion I can offer would be to see if this W10 IDT audio driver from a newer model PC works on yours.

 

Restart the PC after installing the driver.

 

6.10.6492.0    Jul 17, 2015

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

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‎10-31-2020 05:21 PM - edited ‎10-31-2020 05:29 PM

HP Recommended

 Hi,

tried that and doesn't work the same problem.

 

hi.JPG

 

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