• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Laptop 15-dw3xxx
Microsoft Windows 10 (64-bit)

I recently installed windows 10 on my HP Laptop 15-dw3xxx, and installed all my laptop's drivers except the audio one.

I literally tried all the drivers available in the HP website (they just extract files) as well several others on the internet, through a number of driver's apps.

In the windows' troubleshooting they just can't find any answer.

The main issue here is there's not an audio output in the device manager and i didn't fin the Realtek one when clicking on add legacy hardware. In the multiple subjects on the internet found about this issue people seem to find the device on the device manager, i can't. I don't even know what type of device my laptop got, and it's one of a number of issues i got since i bought the laptop. First it's been too slow for a new one (firefox or chrome extremely slow), when trying to install w10 i just can't install it on the first partition without erasing the whole hard drive, and now this. It's very disappointing from HP to be honest. Seems like it's products are very complicated to adjust. And i didn't find the responses very clear about the issue. Thanks in advance for any response.

1.PNG

1 REPLY 1
HP Recommended

Hi:

 

See if installing these drivers install some of those devices such as the smbus controller, and the multimedia audio controller..

 

Intel Chipset Installation Utility and Driver - Tiger Lake

 

https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110461.exe 

 

Realtek High-Definition (HD) Audio Driver - Tiger Lake 

 

https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111674.exe 

 

Intel Dynamic Tuning Driver - Tiger Lake

 

https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111653.exe 

 

Intel Gaussian and Neural Accelerator Driver - Tiger Lake

 

https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111678.exe 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.