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‎09-04-2024 05:52 PM

HP Recommended
Operating System: Microsoft Windows 11

No audio output device is installed. I have tried HP assist and audio drivers of all sorts. Nothing fixing sound.

Category:
3 REPLIES 3

‎09-04-2024 06:15 PM

HP Recommended

@occhy4 

 

Please try a CLEAN install:

 

1. Download  https://ftp.hp.com/pub/softpaq/sp131501-132000/sp131797.exe and save on your machine,

2. Use Device Manager to uninstall Audio driver driver,

3. Boot machine,

4. Install downloaded file,

5. Reboot machine.

 

Hope this helps

 

Regards.

BH
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‎09-04-2024 07:51 PM

HP Recommended

Thanks. Didn’t work. I know I have tried similar. Is it even possible/likely that the audio cable inside the laptop popped out? Nothing seems to work. Do you have a second idea?

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‎09-04-2024 09:37 PM

HP Recommended

Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)

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