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‎07-05-2017 08:37 AM

HP Recommended
Product: HP Notebook 15-ay011nr
Operating System: Microsoft Windows 10 (64-bit)

I have owned this laptop for a few months now, but earlier this morning after I updated my laptop, my audio no longer works whatsoever. I have tried to update the driver, but to no avail. The audio troubleshooting is not showing any problems, but the icon for the normal audio has a red circle with a white "X" through it right next to the icon. Thing is, the audio was working perfectly fine before the update. If anyone has a solution, please let me know.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-05-2017 09:04 AM

HP Recommended

Nevermind, I have fixed my issue.

 

View solution in original post

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3 REPLIES 3

‎07-05-2017 09:04 AM

HP Recommended

Nevermind, I have fixed my issue.

 

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‎09-09-2017 08:05 AM

HP Recommended

Hi! I'm having the same problem right now. Actually, my laptop suddenly went to blue screen. Then after restarting, no more audio. When I checked the audio, there's the same red circle with an X mark. In addition, I can't find the default speaker of the laptop (Bang & Olufsen). I'm desperate for any help. Thank you!

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‎10-16-2017 12:40 PM

HP Recommended

I keep running the recovery to install the driver.

 

It works until I turn the computer off. Then I need to run it again because the drivers lost......aGAIN!!!!!

 

I am heading out to return my HP at COSTCO and buy a DELL. 

 

I do not have time to continue and reistall the driver every time I open my computer!!

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