• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion Gaming 16-a0800nd
Microsoft Windows 10 (64-bit)

Hi,

 

Just bought the HP Pavilion Gaming 16-a0800nd yesterday and I have problems with the audio..

 

On the right corner i have the speaker with a red cross. Problem solving doesn't help.

 

Have done all Windows updates, HP updates, driver updates. Download the Realtek driver from the HP site. Nothing works..

 

IyF1UvVkIqnBzO0U45RW4xUm.png

 

Done everything at Device Manager. Automatic updates, Manually updates from a list.

 

LnIQHgCZGmn8dYzqzbN0Y3kJ.png


Thanks for your help.

 

 

3 REPLIES 3
HP Recommended

@MarcFR

 

I reviewed your post and I understand that you are facing an issue with the audio on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you uninstall the audio driver from the device manager and then download and install the driver from the below link.

 

https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104209.exe

 

Here is how it is done.

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

HP Recommended

Tried everything, but without a result..

 

I've exchanged the laptop and the sound works now. Looks like a hardware problem at the first laptop.

HP Recommended

@MarcFR

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.