No output sound devices detected

[Dani65]

My sound has stopped working. I have ran the troubleshooter. I have deleted and reinstalled the sound under device manager. I updated drivers and nothing. Any help would be appreciated. 

[Anand_Andy]

Hi @Dani65,

Welcome to the HP Support Community

I understand you are facing an audio-related issue with your HP product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any update on the PC prior to the issue?
• Do you see any exclamation or X symbol on the volume icon?
• Can you check if you are able to hear audio using an external speaker or headset?

While you respond to that please try the below steps:

Update the BIOS, Video card & Audio drivers to resolve this issue

• Here's the link to download and install the above updates: Click here

While you respond to that, here's what you need to do:

Step 1: Right-click on the Start button in the taskbar area and then click Device Manager to open the same.

Step 2: In the Device Manager, expand Sound, video, and game controllers.

Step 3: You should now see your audio driver's name. Most likely you have Realtek High Definition Audio, Right-click on it and then click Uninstall device option.

Step 4: You will now get the following confirmation dialog. Select Delete the driver software for this device checkbox and then the Yes button when you see the confirmation dialog to go ahead and uninstall the device driver.

Restart your PC once & it should auto-reinstall a working driver.

If the issue with the sound continues, The best way to resolve the issue is by using the HP Support Assistant: 

• Reference Video: How to Resolve Audio Issues Using HP Support Assistant in Windows

 Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Dani65]

I have tried this solution with no success.  There is an x next to the audio.  The audio does work on a bluetooth headset.  

If I go to diagnotsics and check audio, you can hear sound then.  I even reverted back to Windows 10 Media clean install with no success.  

I have rolled back drivers etc.

[Anand_Andy]

@Dani65,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!