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No sound - HP Spectre x360 13

HP Recommended
Spectre X360-13
Microsoft Windows 10 (64-bit)

Hi there. I have now fixed the drivers broken by the most recent Win10 Update. Now there is no sound. Troubleshooters keep telling me that they found the devices for microphone and speakers however they also tell me that there is a problem without any real suggestion of a solution. 


HP drivers are unhelpful (Win10 1909 - latest drivers for download are only 1903 - not helpful!)


Any suggestions would be welcome.


Note to HP moderators: I'm becoming increasingly frustrated that this product is so affected by windows updates yet many HP competitor products are not. As a company owner I don't feel I can recommend any further HP product purchases with problems now extending into months and I have had to fix them myself.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @natmanj


Welcome to the HP Support Community. I'd be happy to assist you with the Audio issue. 


Let's try these steps -


Step 1 Run Audio troubleshooter -

1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.

2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.


Step 2 Re-install the Audio drivers -

1) In Windows, search for and open Device Manager.

2) Double-click Sound, video and game controllers.

3) Right click on the Audio drivers and click on uninstall.

4) Restart the computer.


Also, try updating the computer - 


Step 3 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.


Step 4 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

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