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‎03-21-2021 04:03 PM

HP Recommended
Product: Spectre x360 15
Operating System: Microsoft Windows 10 (64-bit)

Hello, I'm having a trouble with my B&O sound, it may lose randomly during wake and almost every time after waking from sleep mode. Reinstall drivers, just disable and enable sound divice from device manager or "Fix audio issues" in HP assistant manager just temporary solution, it fixing issue till next sleep. Is there any permanent solution? It make me very to nervous do the audiofix actions every time..

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-23-2021 05:28 PM - edited ‎03-23-2021 05:30 PM

HP Recommended

Hey man, seems I just found solution for this issue. You have to uninstall both audio devices from device manager (Realtek Audio and Intel hight definition audio). Also need to check "Delete the driver software for this device"

After restart you have to download this 

https://ftp.hp.com/pub/softpaq/sp112501-113000/sp112547.exe 

and install. BTW if download too slow in browser try some download manager. Good luck!

View solution in original post

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2 REPLIES 2

‎03-23-2021 03:18 PM

HP Recommended

I have the same issue . Even sometimes if I let the laptop sit for 5 minutes without going to sleep after pausing Spotify/Netflix etc and when I come back with screen still on and try to play sound again it does not work until I use the repair audio button in HP Assistant.

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‎03-23-2021 05:28 PM - edited ‎03-23-2021 05:30 PM

HP Recommended

Hey man, seems I just found solution for this issue. You have to uninstall both audio devices from device manager (Realtek Audio and Intel hight definition audio). Also need to check "Delete the driver software for this device"

After restart you have to download this 

https://ftp.hp.com/pub/softpaq/sp112501-113000/sp112547.exe 

and install. BTW if download too slow in browser try some download manager. Good luck!

Was this reply helpful? Yes No
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