• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-09-2019 02:23 PM

HP Recommended
Product: HP 250 G6
Operating System: Microsoft Windows 10 (64-bit)

Hello, after the Hp support assistant did some updates i have no sound! The windows could not recognize the speakers! I have try the windows troobleshooting tool and nothing at all! I also try to install again the latest audio drivers and it doesn't work! Any ideas...???

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-09-2019 05:45 PM

HP Recommended

@Stelios_G6 

 

Please do a clean install Audio softeware/driver, this should help.


(a) Download the following driver and save on your computer,


      https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93151.exe


(b) Go to Device Manager, Sound to uninstall sound driver and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎02-09-2019 05:45 PM

HP Recommended

@Stelios_G6 

 

Please do a clean install Audio softeware/driver, this should help.


(a) Download the following driver and save on your computer,


      https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93151.exe


(b) Go to Device Manager, Sound to uninstall sound driver and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎02-10-2019 05:50 AM

HP Recommended

Thank you....!!

Was this reply helpful? Yes No

‎02-18-2019 09:37 PM

HP Recommended

I am having the same issues. I also noticed tonight that i cant even hear the audio when hooking the laptop to a TV via the HDMI cable.   I attemped the fix you suggested, but cant find any sound drivers t0 uninstall in the sound section of the device manager.  The update also erased my internal mic as well.  

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.