No sound after windows 10 update stating that the speaker are not plugged in this is a desk top

[Jagdog]

I am having problems with my sound after windows 10 update, stating that they are not plgged in.  I have uninstalled  and tried to update the drivers many times but I get a message say that they have found the driver but encountered a problem installing them.  any help would be awesome ty

[Echo_Lake]

@Jagdog

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

I see that sound does not work after windows 10 update, I appreciate your efforts to try and resolve the issue.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

As a workaround, request you open device manager by doing a right-click on the Windows button/menu.

1. Expand “Sound, Video and Game controllers” or under “other devices” in Device manager.
2. To find the audio drivers installed on your computer.
3. Right-click on the audio drivers listed there and uninstall the Intel high definition audio and Realtek audio drivers listed there.
4. Delete the drivers if prompted during the uninstall process.
5. Once done, click on View and select Devices by connection on the Device manager.
6. Expand ACPI x64 based PC.
7. Expand PCI Express Root complex and right-click on Intel Smart Sound technology Audio controller and uninstall the device.
8. Make sure to delete the driver if prompted during the uninstall process.
9. Once done, click on Action and Scan for hardware changes twice in the device manager.
10. Close device manager.
11. Open Settings from the Windows menu.
12. Click on Update and Security and check for updates to get the new audio driver for your computer.

This should resolve the issue you are facing.
 

Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!